Guest Information and FAQs

Contact Information 

Please visit the Guest Services desk to speak with a Guest Services team member if you have any questions, needs or concerns during your stay. The Guest Services desk is located next to the lobby at the main entrance of the building and is staffed from 7 a.m. to 7:30 p.m. You may also call or text the guest services line for assistance: 828-407-0497.

After hours, we have a Manager on Duty to assist you with emergencies. The manager on duty is available from 7 p.m. to 7 a.m. Please call the Guest Services line for assistance: 828-407-0497.

If you are locked out of your lodge please call 828-407-0497. In case of emergency, please call 911. The exact address of all housing can be found on a card near the door.

Fitness Facility Hours

During your stay, you may wish to exercise independently of the classes. You are welcome to work out in any of the fitness spaces independently as long as there is not a scheduled class in the space. After 6:30 p.m. the fitness side of the facility remains open for your use after dinner or in the early morning. After entering the code, 345X, turn the knob counterclockwise.

Natatorium Hours

The Natatorium, including our indoor pool, sauna and hot tub, is open from 8 a.m. to 6:30 p.m. Pool towels are available for use at the pool. A peshtemal is provided to enhance your pool experience so you will be comfortable as you move to and from the pools and your room. Please leave the peshtemal in your room upon your departure.  

Class and Hike Descriptions

For more about the class offerings or hikes on your program schedule please visit: or scan this QR code:

Skyterra Wellness Team 

If you would like to get to know the Skyterra Wellness team and learn more about their certifications and backgrounds, please visit: or scan this QR code:

Skyterra Young Adult 

Skyterra Young Adult, our sister program located 20 minutes away, is a specialized program where young adults are taught to embrace adulthood with a healthy mind, body and spirit. Built upon Skyterra’s five pillars of wellness, this therapeutic wellness program helps young adults ages 18 to 29 move forward in their lives. If you know someone who might be interested in Skyterra Young Adult, please contact Marykate Mulhern, Director of Admissions and Outreach, at or 828-293-4083. To learn more, please visit or scan this QR code: